Return/Exchange Policy

We accept returns or exchanges exclusively for items that differ from the ordered size or show any quality defects. All return requests must be initiated within 7 days of delivery. Regrettably, we are unable to accommodate refunds or exchanges beyond this period.

Should you receive a product that does not align with the ordered size or manifests damage/defects, kindly notify Canvas by Usman within 24 hours of receipt. Please provide visual documentation by sharing snapshots via WhatsApp: +92 313 5504493 or Email: support@canvasbyusman.pk

For exchanges, the replacement product will be dispatched within 7 working days, with customers expected to hand over the original product to the designated delivery personnel.

For returns, customers are required to courier the product back in its original packaging, ensuring tags remain intact.

To initiate a return, please contact us via WhatsApp at +92 313 5504493 or Email: support@canvasbyusman.pk, specifying the item(s) to be returned along with the reason. Kindly attach images of both the packaging and the product, captured from various angles.

Please note that each customer is eligible for returns or exchanges ONLY ONCE.

Return Address:
H.No 18, St No 2, Balqias Town, Kaghan Colony, Mandian, Abbottabad

Please ensure the Order Number and Reason for returning the parcel are clearly stated and enclosed within the package. The designated receiving person reachable at +92 313 5504493

To prevent any loss or damage during transit, ensure that the returned items are securely packaged. We recommend utilizing a reputable courier service for all self-shipped returns.

Upon receipt of the parcel, refunds will be processed to the customer's bank account or through Easy Paisa/jazzcash/sadapay within 3 - 5 days as applicable.

Please note that SHIPPING CHARGES ARE NON-REFUNDABLE.

Thank you for choosing Canvas by Usman. 

We truly appreciate your understanding and support. 💛